Legal Requirements

Legal information regarding our dental surgery

The contents of dental practice websites are dictated by the General Dental Council, a body that regulates the UK’s dental professionals for the benefit of patients. To ensure that Cromwell Dental Practice meets all criteria, this page contains the necessary information.

Our dentists, hygienists, and dental nurses are all registered with the General Dental Council and comply to all rules governing the profession and standards of care. These standards can be accessed on the GDC website.

Complaints Procedure

At Cromwell Dental Practice, we’re committed to providing the highest quality care and services in Walton-on-Thames. We recognise the importance of continuous improvement and understand that patient feedback is imperative in achieving this objective.

It is part of our responsibility as dental professionals to deal properly and professionally with all complaints. Patient complaints are dealt with in line with the Practice Complaints Process. We aim to sort out the complaints as quickly and effectively as possible.

A written acknowledgement will be provided to you within 3 days of receipt of a formal complaint. A full investigation will ensure to ascertain:
• What happened and why it happened?
• What will be done to put things right?
• What action will be taken to resolve the matter?
• What will be done to stop this from re-occurring?

A written response will be sent accordingly within 10 working days. On occasion where investigations may take longer than 10 working days, we will notify you in writing of the delay and advise you of the revised date of resolution.

Meet our staff

Dr Narinder Kondel

Dentist – GDC 71176

Diane Etherington

Dental Hygienist – GDC 6350

Bonnitta Sexton

Dental Nurse

Suzi Goodchild

Practice Manager

Deirdre Corkery

Dental Hygienist – GDC 6327

Care Quality Commission

Cromwell Dental Practice is registered with the Care Quality Commission.

Data Protection

Cromwell Dental Practice is registered with the Information Commissioner and complies with the data Protection Act. Our registration number is Z6140598.

Get in touch

Looking for a dentist in Walton-on-Thames, Surrey?

Call us on:01932 269 199